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Before contacting us, please check the FAQs below, as the most frequently asked questions are answered here and it might save you an email or phone call.
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If you are contacting us about an existing booking, please enter your Booking Confirmation Number as this will help us to process your query much faster.
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FAQs
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What happens if I haven’t received a confirmation email?
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If you have not received a confirmation email within 6 hours of making your booking, please check your deleted items/’Junk Mail’ folder. Most email accounts offer an unwanted mail filter service to protect you from junk mail and it is possible that your confirmation has been mistakenly filtered by this service. We would also advise that you change your filter settings to allow gapapartments.com mail through. If you have still not received your confirmation email, then please notify us using the Booking Assistance Form.
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How do I cancel my booking?
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If you or a member of your party wishes to cancel your booking, the Lead Traveller must notify us using the Booking Cancellation Form. The following cancellation charges are payable, in order to compensate the accommodation provider for their losses:
| No. of Days prior to Departure | Cancellation Charge | | More than 56: | 25% of the cost of the apartment | | 56 - 30: | 50% of the cost of the apartment | | 29 – 14: | 60% of the cost of the apartment | | 13 – 7: | 90% of the cost of the apartment | | Less than 7: | 100% of the cost of the apartment |
Cancellation takes place from the time we receive your email. We will then send you ‘Proof of Cancellation’ by email and you will receive a refund of the total amount paid for the booking, less the cancellation charges specified above.
Where the cancellation charge is shown as a percentage, this is calculated on the basis of the total cost payable by the person(s) cancelling.
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The apartments appear to be mainly available for weekly intervals, isn’t it possible to book for just a few nights?
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Most of the apartments do come in one week intervals, but that doesn’t mean that you have to stay the full week. If you are unable to stay for the full duration, you can always check-out early. Or if you prefer you can check in later than the specified check in date, but you must notify the resort directly in advance. Some resort apartments can also accommodate you if you want to stay an extra day, but you must arrange this with the resort directly in advance of your trip.
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There is a mistake in my confirmation, what do I do?
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In the unusual event of a mistake appearing in your confirmation email, please contact us using our online Booking Assistance Form. One of our agents will be happy to help sort it out.
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What do I need to do if I am going to arrive late to the resort?
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Information about what to do if you are arriving outside Reception hours is included on your Booking Confirmation. However, we always advise that you contact the resort before you travel if you will be checking in late.
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What do I do if I have a complaint?
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Should you have cause for complaint whilst on your holiday, please contact the resort or hotel reception staff, so that the management can be given every opportunity to resolve this immediately. We cannot be held responsible for the losses or damages caused by the acts, omissions or negligence of any third party supplier, save where such losses or damages are caused by our own negligence. If you find that your complaint has not been resolved to your satisfaction, then please put the nature of your complaint in writing to Global Accommodation Platform Ltd, 6 Cranleigh Road, Kettering, Northants, NN15 6AQ.
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Do I need to have any vaccinations to travel to my destination?
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For the latest in health recommendations for travellers, we would advise you to contact your Doctors surgery or visit the Department of Health’s website www.dh.gov.uk. Travellers to European Union countries should complete an E111 form available from the Foreign Office.
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How do I check it is safe to travel to my destination?
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If you are concerned about safety in a holiday destination please check the Foreign Office website www.fco.gov.uk for the most up to date travel information.
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Are the apartments suitable for people with disabilities?
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Because different peoples’ needs vary and the apartments are all different, we suggest you contact the resort directly before you book your trip. In this instance, we would be happy to provide you with the telephone number of the resort. Simply complete the online Booking Assistance Form if you require this option.
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I have heard that some of the apartments are timeshare properties, is that true?
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Some of the apartments are situated in resorts where there are also timeshare properties, but these particular apartments have been set aside by the resort purely for rental purposes. There is a remote chance that during your stay you might be invited to attend a tour of the resort, but you are under no obligation to do this.
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Are there any additional charges that we will have to pay?
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Some accommodation providers may levy an additional utility charge, which is payable to the accommodation provider upon check-in. The utility charge is typically made to cover services such as electricity, water and telephone, security deposits and charges for any amenities such as leisure club and evening entertainment.
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Does the apartment accommodation have a certain standard?
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All the apartments have been awarded their own star ratings which do not necessarily relate to those awarded by other organisations, but are solely designed to help you choose between the various accommodations. Star ratings may differ according to the country where the accommodation is located, therefore we cannot be held responsible for any misconceptions relating to star ratings.
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